The Lazy Nephew: What Determines The Quality Of Your Decisions

Since I’ve begun helping small businesses, I’ve found myself in the middle of countless awkward situations, difficult conversations and tough decisions. As I grow into this type of work, the more I’m finding that I enjoy the hunt of the solution. More to the point, I’ve enjoyed learning about people, and  how we make decisions. And the biggest lesson I’ve learned thus far is that intelligence and knowledge do not guarantee good decisions.

The key attribute, which determines the quality of our decisions, is the ability (or lack thereof) to face difficult realities. To put it another way, an inability to face difficult situations is a key indicator that that person cannot realize sustained success. This is not to say that that person will not reach their goals. But, if they can’t face tough realities, they will waste more time, energy and opportunities getting there.

To illustrate this point here’s a story about a lazy nephew.

A long time ago, there was a business owner who had hired his lazy nephew. The owner regarded this nephew as his favorite family member and had allowed him to work as an employee.

As the years passed, other employees noticed the owner showing favoritism toward the lazy nephew. They became resentful towards the owner and the nephew. Soon, productivity decreased, and the company had difficulty making a profit. When the profit-making ability of the company weakened, the owner took immediate action. He he hired consultants to work on the problem. It became evident that the reduction in profit was a result of low employee moral. The owner told the consultants that he’d do anything they suggest, as long as their suggestions didn’t involve his nephew.

The consultants went to work right away. People were interviewed, stats were examined and mountains of data were crunched. Finally, the consultants presented their solution.

For the next year, the owner spent thousands of dollars on a new productivity program. He introduced profit-sharing and even gave all employees a 20% raise. Everyone was happy, pumped and  productivity immediately went up.

But, these positive results were short-lived. As time went on, the excitement faded and attention started to return to the nephew. They began to complain about his laziness and the injustice the favoritism was creating. Attitudes become sour, productivity decreased and profits returned to their low levels.

Why did this happen? Why didn’t the owner’s productivity program work? Why weren’t the consultants able to fix the problem? The answer has everything to do with the owner’s inability to face tough facts. Specifically, his relationship with his nephew. Because he was unable to fire his nephew, he as inhibited from making the right decision, resulting in his attention being turned toward multiple peripheral issues. Without letting himself address the right problem, he wasted money,  time and attention, realizing only short-term success. If he were able to face the difficult reality of his nephew hurting profits, the owner could have spent less money, less time and had longer/better results.

This may seem too simplistic of a story. But, if we are going to become resolute leaders, we must understand its implications.

What are we doing about our figurative lazy nephews? Are we taking care of all the symptoms and not the problem? If we let them, our lazy nephews will stay there for years. That’s why we have to be proactive and begin to develop an ability to look at the hard things. We need to base our decisions on what is in the best interest of our goals, not our emotions. You can intellectually agree that refined sugar is bad for you. But, until you actually use that information and stop using refined sugar, you’ll never reap the benefits of possessing that information.

Resolute leaders have to make the tough decisions. So fire your lazy nephew. Choose to put your money and time where it really counts. Our goals, businesses and dreams are too valuable to let them be sacrificed in the name of avoiding difficult situations. Your level of success depends on your ability to make these types of decisions. And your ability to make difficult decisions depends on your ability to face the hardest of facts. So, let’s start accepting difficult realities in hopes that it’ll bring us closer to a better reality for ourselves and companies.

The Elements of a Useful Disciplinary Proceedure

It’s not a pleasant subject. But, disciplinary action is a critical part of having a well-run organization. If a measureable, fair and followed procedure is established, a company can operate better and with the confidence of knowing what is and what isn’t acceptable behavior

What’s the purpose of disciplinary actions?

Here are a few ways disciplinary actions benefit a company:

    • Legal:

Documented disciplinary procedures establish a “paper trail” of events, leading up to termination. This adds a layer of protection against law suits and unemployment claims.

    • Employee Benefit:

Employees feel more comfortable, knowing there is an established (and followed) system by which they will undergo discipline. It lets everyone know that they will not be fired on a “whim.”

    • Clarifies Communication:

Without an understood and established way of addressing employees misconduct, managers may not know how to go about handling the situation. To avoid an unpleasant situation, a manager may avoid confrontation altogether. Established and followed disciplinary procedures outline appropriate ways to handle misconduct and remain in alignment with the company. This promotes clear communication and reduces the lead time between incident and confrontation.

    • Understandable:

A good disciplinary procedure has to be understandable. If it is written in unintelligible language, or is full of too many steps, the procedure is unlikely to be followed, not to mention legal.

    • Short:

The procedure needs to have a few steps as possible. This reduces the number of offences an employee can make. Also, it reduces the amount of time it takes to appropriately address the situation, one the offence has been committed.

    • Fair:

The disciplinary procedure must be fair for all parties involved.

    • Followed:

The strength of any procedure, no matter how well-written or comprehensive, must be followed every time. Because of the nature of disciplinary procedures, everyone judges how well managers follow them. If there is even an ounce of favoritism, your employees will know it.

This can be a very uncomfortable subject for you. If it is, take a moment and visualize what your company can/will look like if you neglect this area of your business. I know, you don’t want to become known as the “bad guy.” But, the economics of human nature almost guarantee that people will direct their actions in accordance to whats in their best interest. I’m not saying everyone is out to get you. But, without a clear disciplinary proceedure, you’re allowing the bad-apples (the few that we inevitably hire) to get away with poor behavior.

On the same coin, employees with good intentions will appreciate that effort has gone into setting a standard. There cannot be enough said about a leader who is willing abide by their own set standards. A sense of justice and pride will settle into their minds, which translates into improved performance.